Terms of Service

1. About these Terms

Seymour is a booking platform (“Seymour”, “we”, “us” or “our”) that allows you to discover, book and pay for activities, accommodation, transport, food and beverage experiences, and other travel-related products and services in New Zealand.

The businesses that provide these products and services are referred to in these Terms as Suppliers.

By accessing or using the Seymour website, application or booking platform (the System), or making a booking through Seymour, you agree to these Terms.

You should also read our Privacy Policy, available at www.seymour.travel.

Nothing in these Terms limits or excludes any rights or remedies you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or any other New Zealand law that cannot legally be excluded.

2. How Seymour Works

Seymour provides a platform through which you can find and book products and experiences provided by independent Suppliers.

Unless expressly stated otherwise, the Supplier is responsible for delivering the product or experience you book.

When you make a booking:

Seymour processes and manages the booking through the System;
Relevant booking information is provided to the Supplier;
You agree to comply with any applicable Supplier terms and conditions that are disclosed to you as part of the booking; and
The Supplier is responsible for providing the booked product or experience.

Suppliers are independent businesses. They are not employees or agents of Seymour.

Seymour may assist customers and Suppliers with bookings, cancellations, refunds and disputes, but this does not make Seymour the provider of the underlying product or experience.

3. Bookings and Payments

You must provide accurate and complete information when making a booking or creating an account.

Prices displayed on Seymour are in New Zealand dollars unless otherwise stated.

Payment may be processed by a third-party payment provider. Seymour does not need to directly store your complete card details where payment is processed through a secure third-party payment gateway.

A booking is confirmed when confirmation is provided through the System or by email.

We may decline or cancel a booking where:

the product is no longer available;
there has been an obvious pricing or availability error;
payment has not been successfully completed;
we reasonably suspect fraud or unauthorised activity; or
we or the Supplier cannot lawfully or reasonably fulfil the booking.

If Seymour or a Supplier cancels a booking in these circumstances, any refund due will be processed in accordance with applicable New Zealand law and the relevant Supplier's cancellation terms.

4. Cancellations and Refunds

Each Supplier may have its own cancellation policy. The applicable cancellation terms will be made available when you make your booking.

Unless otherwise stated by the Supplier:

if you cancel before the applicable Supplier cancellation deadline, you will receive a 100% refund; and
if you cancel on or after the applicable Supplier cancellation deadline, the booking may be non-refundable.

These cancellation rules are subject to any rights you have under applicable New Zealand law.

If a Supplier cancels an experience or is unable to provide the booked service, Seymour will work with the Supplier to arrange an appropriate refund, credit, alternative service or other remedy where applicable.

Refunds will generally be made to the original payment method.

5. Your Responsibilities

When using Seymour, you must:

provide accurate, current and complete information;
keep your account and login details secure;
use the System only for lawful purposes;
comply with reasonable instructions relating to your booking;
comply with applicable Supplier terms and conditions; and
not misuse, damage, interfere with or attempt to gain unauthorised access to the System.

You must not introduce viruses, malicious software or other harmful technology into the System, or use automated tools to scrape, extract or systematically collect information from Seymour without our written permission.

You are responsible for ensuring that the product or experience you book is suitable for you, including complying with any clearly disclosed age, health, fitness, equipment or other participation requirements.

6. Suppliers

Seymour takes reasonable steps to work with reputable Suppliers, but Suppliers remain responsible for delivering their products and experiences.

Supplier descriptions, availability, operating requirements and other information may be provided to Seymour by the Supplier.

If there is a problem with a Supplier or experience, please contact Seymour as soon as reasonably possible at help@seymour.travel.

We may communicate with the Supplier, investigate the issue and assist in reaching an appropriate resolution.

Nothing in these Terms removes any rights you may have against Seymour or a Supplier under New Zealand law.

7. Availability and Changes

Travel activities and experiences can be affected by weather, safety requirements, operational issues and other circumstances outside Seymour's reasonable control.

A Supplier may reasonably change the timing, route, content or operation of an experience where necessary for safety, weather, operational or similar reasons.

Where a material part of a booked product cannot be provided, Seymour and the Supplier will work with you to provide an appropriate alternative, credit, refund or other remedy where required by applicable law or the Supplier's terms.

Seymour may correct genuine pricing, availability or description errors on the System.

We will not knowingly confirm a booking at an obviously incorrect price.

8. Seymour's Responsibility

Seymour is responsible for providing the System and its booking services with reasonable care and skill.

However, Seymour does not control every aspect of products and experiences delivered by independent Suppliers.

To the maximum extent permitted by law, Seymour is not responsible for loss caused by:

the acts or omissions of an independent Supplier;
events outside Seymour's reasonable control;
information supplied to Seymour by a Supplier that Seymour could not reasonably have known was incorrect;
your failure to comply with these Terms or applicable Supplier terms; or
your misuse of the System.

Seymour does not guarantee that the System will always be available or completely free from technical errors.

Where Seymour is legally responsible for loss, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

9. Privacy and Personal Information

Seymour collects and uses personal information in accordance with the Privacy Act 2020 and our Privacy Policy.

We may collect personal information:

directly from you;
from a booking agent, travel partner or other person making or managing a booking on your behalf;
from a Supplier in connection with your booking; and
automatically when you use the System, including through analytics and similar technologies.

The information we collect may include your name, contact details, booking information, payment-related information and other information reasonably required to provide the service.

We use this information to:

create and manage bookings;
process payments;
communicate with you;
provide customer support;
provide relevant information to Suppliers;
operate, secure and improve the System;
prevent fraud and misuse; and
meet our legal and regulatory obligations.

Where we receive your personal information from another person or organisation, we will take reasonable steps to ensure you are informed of that collection where required by the Privacy Act 2020.

10. Sharing and Protecting Your Information

We may provide personal information to a Supplier where reasonably necessary to arrange or deliver your booking.

We may also use trusted service providers to host, process, secure, analyse or support the System and our services.

Some service providers may operate or process information outside New Zealand. Where personal information is disclosed overseas, Seymour will take reasonable steps to ensure it is protected in accordance with the Privacy Act 2020.

We do not sell your personal information to third parties.

We take reasonable safeguards to protect personal information against loss, unauthorised access, misuse or disclosure.

More information about how we collect, use, store and disclose personal information is contained in our Privacy Policy.

11. Access, Correction and Deletion of Personal Information

You may ask to access or correct personal information Seymour holds about you in accordance with the Privacy Act 2020.

You may also request that we delete personal information we hold about you.

We will consider deletion requests where reasonably practicable and permitted by law. We may retain information where reasonably required for matters such as completing bookings, accounting and tax requirements, fraud prevention, legal obligations or resolving disputes.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law. Information may then be deleted or anonymised.

Privacy enquiries or requests can be made through the Contact Us function in the System or by emailing help@seymour.travel.

12. Analytics and Technology

Seymour may use analytics and technology providers such as Google Analytics, Google Tag Manager, Firebase and similar services to understand how customers use the System, maintain security and improve our services.

These services may collect technical information such as device information, browser information and interactions with the System.

Further information about cookies, analytics and privacy controls is available in our Privacy Policy.

13. Intellectual Property

The Seymour System, branding, software, design and content owned by Seymour or Stray Limited are protected by applicable intellectual property laws.

You may use the System for your personal use in connection with Seymour's services.

You must not copy, reproduce, modify, commercially exploit, reverse engineer or systematically extract Seymour's software or content without our written permission, except where permitted by law.

14. Suspension and Termination

We may suspend or terminate access to the System where we reasonably believe:

you have materially breached these Terms;
your account is being used fraudulently or unlawfully;
your use of the System creates a security or operational risk; or
suspension or termination is reasonably necessary to protect Seymour, a Supplier, another customer or the System.

Where reasonably practicable, we will notify you of the suspension or termination.

Suspending or terminating access to the System does not remove rights or obligations relating to existing bookings unless those bookings are also lawfully cancelled.

15. Changes to these Terms

Seymour may update these Terms from time to time to reflect changes to our services, technology, business practices or legal requirements.

The current version will be published through the System or on the Seymour website.

If a change materially affects your rights or obligations, we will take reasonable steps to notify you.

Changes to these Terms will not retrospectively alter the terms applying to an existing confirmed booking unless required by law or agreed with you.

16. Complaints and Disputes

If you have a problem with a booking, Supplier or Seymour's service, please contact us at help@seymour.travel as soon as reasonably possible.

Please provide enough information for us to understand and investigate the issue.

We will work with you and, where relevant, the Supplier to try to resolve the matter fairly and promptly.

Nothing in this section prevents you from exercising any rights or remedies available to you under New Zealand law.

17. General

These Terms are governed by the laws of New Zealand.

Any dispute relating to these Terms or the Seymour System will be subject to the jurisdiction of the New Zealand courts.

If any provision of these Terms is found to be illegal, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary and the remaining Terms will continue to apply.

If Seymour does not immediately enforce a right under these Terms, that does not mean we have waived that right.

These Terms, together with any applicable booking terms, Supplier terms and our Privacy Policy, form the agreement governing your use of Seymour and your bookings through the System.